Frequently Asked Questions
Answers about orders, payments with PayMongo (GCash, Maya, cards, BPI), monthly plans, privacy and support.
Orders and delivery
How do I get my product after paying?
As soon as PayMongo confirms your payment, your order is marked Paid. File products unlock a secure download on the confirmation page. For websites, automation and builds we email you within 1 to 2 business days to collect what we need.
How long does a project take?
Templates are instant. A landing page or small website usually takes about a week after we receive your content. Custom games and larger builds are scoped with you first. You will get a clear timeline by email.
Can I see a demo before I buy?
Yes. Many product pages include a live demo link or video. If not, use the "Ask about this" button and we will share a similar project.
Payments
Is it safe to pay on this website?
Yes. You pay on PayMongo's secure page. We never see or store your card number, e-wallet PIN or bank login, and we verify every payment with PayMongo on our server before marking an order paid. Read Payments.
Which payment methods can I use?
GCash, Maya, GrabPay, ShopeePay, BPI online banking, QR Ph and debit or credit cards. You choose on the PayMongo page. The list depends on what is active on our PayMongo account.
Why am I charged in pesos?
PayMongo charges in Philippine pesos. Our prices are listed in USD; the payment screen shows the exact peso amount before you pay.
I paid but my order still says Pending. What now?
Some wallets and banks take a few minutes. Keep the page open or refresh it. If it stays pending, email us your order reference and the PayMongo receipt and we will confirm it right away.
Monthly plans
How do I cancel my monthly plan?
Email inquiry@davaocorporate.info before your renewal date. Plans are paid one month at a time through a link we email you, so nothing is charged unless you pay that link. The month you already paid stays active.
What does the Monthly Care Plan cover?
We maintain your websites and handle technical needs from development to the end, billed monthly. The product page lists exactly what is included.
Refunds
What is your refund policy?
Full refund before delivery or start of work, and within 7 days if the product is materially different from its description and we cannot fix it. Details are on the Refund and Delivery Policy.
Privacy and security
What personal data do you collect?
Only what is needed: your name, email and message when you contact us, and order details when you buy. Visit statistics are anonymous and store no names, emails or IP addresses. See the Privacy Notice.
Do you sell my data or send marketing emails?
We never sell personal data. We only send emails about your order or enquiry unless you clearly ask to receive updates.
How can I delete my data?
Email inquiry@davaocorporate.info from the address you used and ask us to delete it. We reply within 30 days. Some order records may need to be kept for accounting duties.
How do I turn off analytics?
Press "Essential only" on the notice, enable Do Not Track in your browser, or open https://davaocorporate.info/?notrack once. See the Cookies and Analytics Notice.
How do I know an email really comes from you?
We write only from inquiry@davaocorporate.info and never ask for passwords, card numbers or one-time codes. If in doubt, contact us through this website.
Services and support
Do you work with clients outside the Philippines?
Yes. We work online with clients worldwide. Time zone and language are agreed at the start.
Related: Privacy Notice · Data Retention Schedule · Terms of Service · Refund and Delivery Policy · Payments (PayMongo)