Data Retention Schedule
How long we keep each kind of personal data, and what happens when that time is over.
We keep personal data only for as long as we have a real reason to. This page lists those periods. It supports the Privacy Notice, and the Data Privacy Act principle that data should not be kept longer than necessary.
Schedule
| Data | How long we keep it | What happens next |
|---|---|---|
| Contact form enquiries and contacts who never became customers | Reviewed after 24 months with no activity (no message, sign-in, reply or order) | Moved to Trash, then permanently deleted |
| Contacts you ask us to remove | Removed within 30 days of your request | Deleted. If you only want to stop update emails, we keep your address marked as unsubscribed so we do not email you again |
| Update-email subscriptions | Until you unsubscribe | Marked unsubscribed and never e-mailed again |
| Customer accounts | Until you delete the account or ask us to | Account and contact details deleted. Order records stay (below) |
| Orders, invoices and payment references | The legal accounting period: 5 years from the day after the filing deadline of the tax return covering the last entry | Deleted or anonymised |
| Monthly plan records | While the plan runs, then the same period as orders | Deleted or anonymised |
| Email address check results | As long as the contact record exists | Deleted with the contact |
| Password reset links | 1 hour | Expire and can no longer be used |
| Anonymous visit statistics | 180 days (set on the server) | Deleted automatically. Daily totals without personal data may be kept longer |
| Server logs and backups | Kept by our hosting provider on its own rotation schedule | Overwritten when rotated, so deleted data also leaves backups over time |
How we apply it
- We review contact records on a regular schedule. Records that are due for review are first moved to Trash, where they can be restored, and then permanently deleted.
- We never delete a record that is needed for an open sale, an unpaid order, a legal duty or a dispute.
- You can ask for earlier deletion at any time. See your rights in the Privacy Notice.
Questions: inquiry@davaocorporate.info.
Related: Privacy Notice · Terms of Service · Refund and Delivery Policy · Payments (PayMongo) · Frequently Asked Questions